Halo Health is committed to making mental healthcare more accessible and effective. They've built their practices around meeting patients where they are, offering flexible, compassionate care when people are ready to take that important step.
As they've grown across multiple locations, they needed a solution that could handle the complexity of mental health patient intake: intelligent routing between their Shadow Lane and Summerlin locations, insurance-based triage, new patient information collection, and continuous safety monitoring for patients in crisis.
That's where Hello Patient comes in.
Now when patients call Halo's central line, they're immediately connected with a trauma-informed AI receptionist that handles the full scope of their needs: collecting detailed intake information for new patients, answering questions about services and logistics, routing calls based on location and insurance type, and prioritizing high-intent patients ready to begin care.
Most importantly, the system is trained in mental health safety protocols. Every conversation is monitored for signs of crisis, with immediate escalation to 911, 988, or live staff when a patient needs urgent support, regardless of the time of day.
When someone reaches out for mental healthcare, they're often doing so in a vulnerable moment. Hello Patient ensures they're met with immediate, compassionate response and connected to the right care as quickly as possible. No more missed calls. No more patients reaching voicemail when they need help.
The Halo Health team can focus on delivering exceptional care while Hello Patient handles the front door.
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